Frequently Asked Questions

Pressure Relief

I’ve never specified a rupture disc before and don’t know where to start. What questions do I need to answer to begin?

The basis for selecting a rupture disc begins with an over-pressurization hazard being determined by a process engineer. Details on the process will be needed to properly select a product that works reliably, so often engineers or technicians familiar with the operations specify them. In other cases, it may be necessary to provide a pressure relief device “just in case” on a pressurized piece of equipment. We have created this questionnaire for you to use with your rupture disc specifications. If you require assistance to complete, please contact a Fike representative.

What is meant by the term “manufacturing range”?

Manufacturing range is an ASME/API standards definition  for allowing the “burst pressure” of the rupture disc to vary from the nominal value specified on your order.  This is expressed as a variance in percent (%) from the nominal value, and the actual marked value on the nameplate is determined during the fulfillment of your order.  For simplicity, Zero manufacturing range is suggested. With Zero manufacturing range, if you order a 100 psig rupture disc, the tagplate and paperwork all state 100 psig.

Can a rupture disc be reused?

Once the rupture disc is damaged or burst, it cannot be reused. More information on this topic of replacement period can be found in the service life article.

How do you know the burst pressure of the rupture disc?

Each rupture disc is produced in a “lot”.  Each lot of rupture discs has samples destructively burst tested to directly measure the burst pressure.  This sample plan is based on the standards/codes as a minimum criteria.

I have heard a rupture disc can be installed with a relief valve, will any rupture disc from Fike work?

There are many rupture discs that work satisfactorily with relief valves, but several considerations need to take place. Technical Bulletin 8105 provides a list of the typical considerations prior to making a purchase decision.  We also recommend reading Chemical Engineering’s Getting the Most Out of Your Rupture Disc to improve your experience with Fike Rupture Discs.

Where can I find the relief area’s for each of the rupture discs you provide?

Technical Bulletin 8104 should answer your question.

Can I use any rupture disc in my current holder?

No. Each rupture disc model is explicitly intended to perform as expected in a holder design of the same manufacturer.  Some rupture discs “may fit” into a like holder of another manufacturer, but performance cannot be assured. Consult the manufacturer if there is any doubt on the proper holder for your rupture disc make and model.

I need to reorder the rupture disc and don’t have the box, what information do you need?

The tagplate contains a lot number and can be provided to Fike for a duplication of the specifications.  Please provide this upon request for quote.

How do I find the installation instructions for my rupture disc?

Instructions are included with each shipment.  If they are not found, please contact Fike with the lot number off the tagplate to obtain a PDF copy emailed to you.

What’s the difference between a laser ablated, scored rupture disc?

Take a look at our Overpressure Protection page to learn more about the features and benefits of laser ablated and scored rupture discs.

Explosion Protection

How do I know if my dust is combustible?

We are here to help you through a simple process that will evaluate your facilities types of dusts, their potential combustibility, and products that you can use to mitigate risks associated with the combustion potential. Reach out to a Fike representative to schedule a visit from an expert to start the process. And explore our educational materials, such as this Explosion Solution Selection Guide, and the Testing Table in the meantime.

The dust collector came new from a reputable dust collector OEM with an explosion vent, is that sufficient to satisfy NFPA?

Maybe. The dust collector vent may have been sized for a given set of combustible dust conditions, that must be reviewed to be true as part of your ongoing responsibilities to satisfy the local regulations such as indicated in NFPA.  As well, the dust collector may require flameless venting if it has been placed indoors, or a vent discharge duct. Additionally, the inlet line and return airlines need to be isolated. A full review needs to occur to ensure the hazard conditions are satisfied.

The explosion system purchased from Fike will not be installed in the same country where it is purchased, is this okay?

Explosion protection regulations change from country to country relative to NFPA, ATEX, pressurized equipment requirements, electrical wiring/component requirements, even the equations used by the standards to determine the sizing and selection of hardware.  Furthermore, explosion protection equipment needs to be maintained by factory trained technicians, and consideration should be made under the consultation of the manufacturer that all these items can be satisfied prior to making a purchase decision.

Do Fike explosion solutions work with fire protection?

It is possible to have both types of systems on a vessel. Your Fike contact will help you through these systems.

I have an outdoor requirement; do you offer a solution that will work?

Yes, all Fike explosion protection hardware can be installed both indoors and outdoors. And in the cases of some venting, a weather cover may be used.

How do I get my container refilled?

Contact your distributor, they’ll arrange for a refill and it’s usually a couple days turn around. If there is an issue or you have immediate concerns that need additional support, contact your regional sales manager.

Fire Protection

Where can I find distributor training schedules?

We include a list of scheduled events on our Events and Training page. Please be aware that the schedule may change, check back often to see the most up-to-date events.

How can I find a distributor near me?

Fike Corporation is dedicated to supporting your customer experience throughout the entire process. Please contact us directly for assistance identifying a distributor who can support your needs

Where did Find an Expert go?

In an effort to streamline customer support, your Fike representative will now help you directly identify the expert near you to assist. Contact us today to get the process started.

How do I find a part number?

If your item comes with a data sheet, you can find the part number on it. If you have any issues finding the sheet or your part number, please contact your Fike representative for assistance.

Where do I find the manual?

For all products, Fike authorized distributors can access our product manuals through the Hub. For detection/control products, anyone with access can scan the QR code within the panel’s door to access these documents.

How do I get my container refilled?

Contact your distributor, they’ll arrange for a refill and it’s usually a couple days turn around. If there is an issue or you have immediate concerns that need additional support, contact your regional sales manager.

How do I obtain a password for my panel?

Please complete the password indemnification form (on the Hub), or you may reach out to your distributor.

General Q&A

I have an issue with my Fike authorized distributor. What are my options?

Report your concerns to your regional sales manager.

Can I check the status of my order?

Reps and distributors are able to access your order status using your PO or sales order number.

How long is my quote valid for?

Quotes are valid for 30 days. We may be able to revive your quote if you need assistance past those 30 days.

What are your operating hours when I can speak to a live representative?

Standard Hours 8:00AM-4:30PM (0800-1630), Monday through Friday central time zone (USA/Chicago). Emergency alert support is available 24/7 at 1-800-000-0000. Please note that emergency services may include an additional fee.

What countries do you service?

We offer our products and solutions globally. If you know that your installation will happen outside of the country you’re ordering from, you’ll need to consult with Fike for an evaluation.

I have an issue with my Fike authorized distributor. What are my options?

We’re committed to helping you have the best Fike experience possible. Please reach out directly to your regional sales manager for support. If you are having trouble finding them, please use the contact form and get support now.

How is my information submitted through your website forms used?

Please see our Global Privacy Policy for details on how your information is used. You may find all of our legal notices, including terms of service, terms of sale, conflict minerals policy and many more by visiting our Legal Notices page. If you are unable to find the resources you are looking for, please contact privacy.officer@fike.com for additional assistance.

WHERE DID FIND AN EXPERT GO?

Customer Portal

 

How/where to access the Customer Portal (Support)?

The Customer Portal has been renamed Login. You may visit portal.fike.com or click the link “LOGIN” in the upper right corner of the screen anywhere on fike.com.

How do I gain access?

Fike authorized distributors are given login credentials following approval.

Fike Training

What is MyFike?

MyFike is the online training platform for Fike distributors and partners. You can access it by clicking on my.fike.com or visiting hub.fike.com and accessing the login request.

Where do I go for on demand training?

On demand training for distributors and partners is available for registered individuals on my.fike.com. General training and educational resources are available to anyone in the Knowledge Center.

How do I receive training?

Visit our Events and Training page to learn more about our training opportunities and requirements.

International Questions

How do I find information relevant to my country?

We have a number of offices and representatives across the globe. You may find our international websites helpful. These sites are all translated to the local language and have contact information to representatives nearby. Use the links below, or click on the drop down titled Global Sites in the menu above.

Latin and South America websites:

Portuguese:  Fikesa.com

Spanish:  Fikees.com

English/UK English: Fike.co.uk

Netherlands (Dutch): Fike.be

France (French): Fike.fr

Germany (German): Fike.de

Italy (Italian): Fike.it

Spain (Spanish): Fike.es

Turkey (Turkish): Fike.com.tr

Japan (Japanese): Fikejapan.co.jp

How do I find international job opportunities?

We frequently have opportunities available globally. Contact your local office to speak to a representative who can assist you. You can find a map with contact information on the About Us page.

Do you have a list of internationally offered products?

We offer a wide variety of products globally. Our team will consult with you to discuss your requirements and what solutions best fit your needs while complying with local jurisdictions.

 

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